I. Communication and Contact

II. General Information

III. Sports Activities

IV. Food and Beverage

V. Membership Benefits, Guidelines and Regulations

VI. Disciplinary Measures

All customers and members are kindly requested to abide to the rules & regulations of the club and make sure that their children and guests do as well.

I. Communication and Contact

1. Communication Tools Communication with our customers takes place through the following channels: • Smash Mobile Application – your opinion is of great value to us. Please do not hesitate to submit your feedback by rating us on our mobile app. Download our mobile application to enjoy all our services with only a click from your phone! You can rate us, report your problem, pay group training and annual fees, book a court, check and change your schedules, get updated with our news and promotions, check our events, and receive push notifications for our important announcements. Search for Smash App on Apple Store and Google Play to download.

• Website – check out our club’s latest news and announcements at www.smashsportingclub.com

• E-mail – you may contact us via email for inquiries or complaints at ssc@smashmgmt.com

• Social Media – follow and like us on our Facebook and Instagram pages /Smash Sporting Club

• Customer Service – Mobile: 0122 921 3888 0122 382 2605

• Information Board – please check regularly the information board to stay updated with changes, news or information.

2. Whom Should You Contact:
General Information: Customer Service Reservation, Payment: SSC Mobile App Membership: Customer Service Sport Activities: Sports Manager Special Celebrations: F&B Manager (Birthday/wedding party, private functions) Social activities/events: Social Activities Manager
3. Opening Hours Smash Sporting Club is a private club which opens daily as follows:

• Winter time (1st November-30th April):from 8:00 am, last F&B order is at 10:00 pm

• Summer time (1st May-31st October): from 8:00 am, last F&B order is at 11:00 pm

II. General Information

1. Access to the Club Access to the club is reserved to: a) Smash members, who have access to all the facilities b) Non-members registered in our sports training. Access is allowed only the days and timings of the training and is restricted to the main building, Garden Café and the indoor swimming pool.

• All club members & Players will have to use their SSC ID Card in order to enter the club. You have to pay extra fees for replacement of any lost card.

• We recommend that children under 12 should be accompanied by their parents.

• Maids and drivers are not allowed around the premises. The only place allowed to smash members’ maids is the playground, while drivers should wait in the parking lot

• Smash customers and members guarantee that they and their children are in good health and can practice any sport or use the installations and facilities without any danger to themselves or to others.

2. Court Rental policy:

• Please do your best to come on time. Any player who is late for more than 10 minutes, the management has the right to cancel his reservation and reserve the court to any other player.

• Members must avoid disturbing those who are playing by following proper rules of conduct and practicing some restraint when sitting on the terrace.

3. Usage of Rented Facilities Please note that rented facilities are for personal usage only. It is completely prohibited that members use facilities in order to gain money, i.e., give professional training against remuneration.

4. Fees Please pay the required fees for any activity before starting at the reception or through Smash Mobile App.

• Payment for any unattended activity or course will be partially transferred to the following month, only if we are notified within two weeks’ time from the date of payment. There is no refund or transfer after the above-mentioned time frame and could not transfer to other account should be the same account.
5. Personal belongings and Valuables Smash Sporting Club is not responsible for any personal belongings or valuables either forgotten or left unattended in the premises of the club.

Member’s Signature

__________________

6. Parking

• Please do not park your car in front of the main entrance of the club.

• The parking lot is for car parking only not for driving lessons or training.

• Please drive slowly in the parking lot.

• The club is not responsible for any effects lost or stolen in the parking lot.

7. Smoking is strictly forbidden in any building of the club. Smoking is only allowed outdoors.

8. Big Bicycles are not allowed in the club. Permission will be granted only to small bikes with three wheels (tricycles).

9. It is not allowed to bring food from outside the club.

10. The club is located on a rented land owned by Airport Authorities with a total area of 82,000 m2 with a 20 years contract with additional two years construction until 2040. Membership length is tied with our contract length with the Airport Authorities and renewed with any eventual contract renewal.

III. Sports Activities

1. Tennis Tennis Reservations and Dressing Code

• Individual training and courts booking are restricted to members. As for nonmembers, they are entitled to individual training only if they are registered in group training.

• Please reserve courts in advance through our mobile app.

• The minimum renting time is half an hour. The management reserves the right to limit the maximum renting time according to demand and schedule.

• Proper tennis attire is required at all times. Please always use proper tennis shoes (no running, cross country or basketball shoes) when playing tennis and “keep your shirt on” (do not play tennis shirtless).

• To keep the floors in the changing rooms and the club house clean, when exiting the courts players are kindly requested to clean the soles of their shoes. They should also wipe their shoes on the mats before entering the buildings.
Change of schedule Please check or submit your request for any desired change of schedule through our mobile app.
Keep Us Informed Please keep customer service informed about any changes, such as:

• Inability to attend classes for whatever reason.

• Change of telephone or mobile numbers, e-mail addresses.

• Intention to stop training for a while.

Payment

• You are kindly requested to pay the monthly fees during the first 10 days of every month. After the 10th of the month a penalty will be added.

• In case of payment and absence without notice till the 15th of the month, the player will lose his place. We refund or transfer to the next month 50% of the fees only if notice is given within the first 2 weeks.

• In case of no show and no payment till the 10th of each month, the club reserves the right to exclude the player’s name from the list. If the player wants to join again, he/she should request a new schedule according to availability.

• In case of attending with no payment till the 15th of each month, the subscription will be suspended. • In case of joining after the beginning of the month, payment will be calculated with drop-in rate.

• Fun days and matches are not deductible, they are part of the program.
Substitution for Missed Classes

• Only 2 substitutions for missed classes are allowed per month.

• Substitutions should be done within the same month.

• Players should check with Customer Service before substituting any class.

• Competition players can substitute 2 missed classes in Pre-Competition classes.
Punctuality In order to take maximum benefit from every tennis class, please do your best to come on time. Any player who is late for more than 15 minutes will not be admitted into the class as he/she cannot play without warm up.
Attendance Regularity in attendance will ensure a better training and progress. Therefore, we encourage all players to be committed to their training.

Evaluation and Upgrading The complete course for each level is a minimum of 9 to 12 months. The course starts during the middle of September and ends in May of the following year. A player has to finish the whole course before being upgraded to the next level. Players are evaluated every few months in order to monitor their progress. However, the upgrading is mainly in June or September.
Information on Players’ Progress Any inquiries about the performance and progress of the players should be addressed to the tennis supervisor.

Member’s Signature

__________________

2. Swimming

• Swimming training is available as group training only.

• One substitution per month is allowed.

• Same payment terms and regulations of tennis group training applies for swimming school.

3. Squash Squash Complex:

• Court renting

• Individual training

• Group Training with Basem Makram Squash Program. Please reserve the court one day in advance through our mobile app. The minimum renting time is ½ hour. The management reserves the right to limit the maximum time depending on demand and schedule. Please inform us of any cancellations. Only shoes with white soles inside the courts are allowed.

Payment Payment deadline and schedule confirmation is done between the 20th and 23rd of the month, while from the 24th till the 27th of the month is the deadline for change the assigned schedule and make your payment through our mobile app.

4. Football

• Court renting

• Football Academy Only members are eligible to reserve the football court. Reservation should be done in advance through our mobile app. The same regulations as for swimming school are valid for the football school (1 substitution per month).

5. Gymnasium and Physical Fitness

• Shaping-up programs

• Weight loss programs

• Fitness for teens

• Gymnasium

• SSC Fitness Center (New state-of-the-art Gymnasium, Personal Training, Aerobics Studio, SPA) Please consult the fitness coach before using the gym for the first time. For safety reasons, children under 16 not accompanied by a coach or an adult are not allowed in the gym. No street shoes are allowed in the gym, only clean indoor shoes or socks. Eating or smoking is not allowed in the gym.

6. Martial Arts

• SSC Martial Arts Academy Multi-purpose Hall

• Group training Fees should be paid through our mobile app during the first 10 days of the month.

7. Fencing

• Individual training

• Group training Fees should be paid through our mobile app during the first 10 days of the month.

8. Aerobics Classes

• SSC Fitness Center Aerobics Studio (HIIT, Stretching, Yoga, Body Toning, Pilates, Belly Dancing, etc.)

• Dynamic Life Academy Classes (C.S.F, Flexibility, Kickboxing, etc.) Fees should be paid through our mobile app during the first 10 days of the month.
9. Ballet & Gymnastics

• SSC Gymnastics Academy (Aerobics Gymnastics Training)

• Dynamic Life Academy Gymnastics Classes Fees should be paid through our mobile app during the first 10 days of the month.
10. Shooting

• Individual training

• Group training Fees should be paid through our mobile app during the first 10 days of the month.
11. Running

• Group training Fees should be paid through our mobile app during the first 10 days of the month.
12. Aquathlon, Triathlon, Pentathlon & Laser Run

• Group training Fees should be paid through our mobile app during the first 10 days of the month.
13. Music classes

• Group classes Fees should be paid through our mobile app during the first 10 days of the month.
14. Table Tennis

• Please pay the rental fees before playing

• Racquets and balls are available with the lifeguards.

• If any player loses or breaks a racquet, he/she should pay for its replacement.

IV. Facilities

1. General Facilities

• 16 Tennis Clay Courts

• 2 Tennis Hard Courts

• Squash Complex (3 courts & 1 individual court)

• Football Court

• 2 Gymnasiums

• 2 Aerobics Studios

• Gymnastics Hall (Multipurpose Hall)

• Martial Arts Hall (Multipurpose Hall)

• 2 SPA Facilities

• Garden Café

• Fountain Garden with Water Features

• 3 Recreational Pools, one with water beds and embedded jacuzzi, neck & shoulder massage and foot massage

• 1 Indoor Semi-Olympic Pool

• 2 Kids Pools, one with Water Games

Member’s Signature
__________________

• Running Track

• Physiotherapy Center

• 4 Lounges

• 2 Restaurants

Guidelines and Regulations for Swimming Pool Areas

• Working hours: 

        • The indoor pool is open from 9:00 am to 10:00 pm

        • The outdoor pool is open from 9:00am till sunset

• Pool Level:

         • Indoor pool levels are from 130cm to 170cm

         • Outdoor recreational pool levels are from 130cm to 170cm, semi-Olympic pool from 140 cm to 150 cm.

• Swimming is at your own risk

• Jumping in the pool is forbidden

• Children below 8 must be accompanied and looked after by one parent or their guardian

• Only good swimmers and children escorted by adults are allowed in the big pool

• Please take a shower before using the pool

• Do not wear make-up, creams or lotions when entering the pool

• Only persons wearing internationally approved bathing suits are allowed around and inside the pool

• Bathing suits are restricted to swimming pool areas only. It is totally forbidden to enter the restaurant or walk around in swimming suits.

• Parents watching children or members of the family not wearing a bathing suit are requested to sit in the section reserved for families or under pergolas

• Ladies day at the swimming pool is every Monday from 9:00AM until 3:00PM. In the outdoor pool from June to September and in the indoor pool from October to May

• Only boys under 7 years — are allowed to accompany their mothers on ladies’ days

• Ladies and girls are kindly requested to wear a swimming cap in the indoor and outdoor pools

• All areas of the indoor and outdoor swimming pools are prohibited to maids and drivers.

2. SSC Fitness Center

• State-of-the-art Gymnasium

• Aerobics Studio

• SPA (Sauna, Steam room, Jacuzzi, Beauty Center services, Massage Treatments)

Guidelines and Regulations

• Using the health club is at your own risk

• Spa should only be used when a qualified supervisor is on duty in the vicinity of the facility.

• Please reserve one day in advance for massage sessions

• Children under 16 must be supervised. Children under 12 cannot use the spa.

• People with open wounds, bleeding and sores are not allowed to use the spa.

• Pregnant women or people with a heart condition cannot use either the sauna or the steam.
• People, who have consumed food less than 90 min before, cannot use either the sauna or the steam.

• Showering and toweling down is mandatory before using the sauna, Jacuzzi and steam.

• Please use a towel in the sauna and steam rooms.

• Please do not use cream, body lotion or oil in the sauna or Jacuzzi.

• For hygiene reasons, please do not walk around in your street shoes inside the health club.

• Eating or smoking in the health club is forbidden. Only plastic cups can be used.

3. Club House

• Restaurant and Terrace overlooking the pool

• Family Lounge and Terrace overlooking the pool

• Adults Lounge (entrance for 25 years & above)

• Kids Room (Child Care Center)

• SSC Fitness Center

• SPA

• Beauty Salon

4. Food and Beverages

1. Birthday parties can be held at the club as follows:

From November 1st to April 30th:

• At the swimming pool area or the restaurant every day at any time.

From May 1st to October 31st:

• At the swimming pool area only after sunset

• No birthday parties on Fridays and official holidays

2. It is strictly forbidden to bring dogs shows or to hold masked parties.

3. Any artistic presentations/shows should be approved in advance by the F&B Manager

4. It is not allowed to smoke inside the restaurant.

5. It is requested to keep the music at a reasonable level in order not to disturb the people around and in particularly the tennis players, as tennis is the main activity in the club.

5. Membership Benefits, Guidelines and Regulations

1. Benefits
Our members enjoy the following benefits:

• Privacy and exclusivity of services and facilities

• Variety of activities and sports

• Free access to swimming pools

• Free access to our main gymnasium

• 20 invitation cards for guests for free (extra cards are against extra fees. However, each family member is only allowed to use or purchase a maximum of 5 invitations per day.

Member’s Signature

__________________

• Invitations for guests are not valid on Fridays and official holidays. Guests cannot use the facilities without being accompanied by members. Invitations should be presented at the main gate.

• Grandparents can access the club with invitations or tickets

• Invitations are valid ONLY for the current calendar year and they are not replaceable in case of loss.

• Renting lockers in the changing rooms is on a half annual or annual basis. In case of nonrenewal of lockers within one month from its due date, the management has the right to rent it to another member without getting back to the member who rented it first.

• Special fees for sports activities

• Renting courts and sports private classes

• Possibility of holding special events: birthday, wedding, and engagement parties.

• Minimum age for single membership is 21 years of age or older.

• The club reserves the right to revoke any new membership within 30 days without any obligation and a refund will be processed based on management directions.

2. Membership Fees and Cards

• The membership fees consist of initial fees and annual fees. The annual fees should be paid together with the initial fees: from January till July full annual fees, from August to end of October 50% discount on the annual fees. In November and December no annual fees.

• Membership initial fees should be paid within one month after being approved. Should the customer for any reason, refrain from paying monthly installment, the management has the right to hold the membership till the dues are settled.

• Membership renewal fees (annual fees) should be paid at the beginning of every calendar year during the first two months, i.e. till end of February of each year. Starting from March a penalty will be added.

• Failure to renew your annual fees of each year will result in inability to access group training and certain areas of the club

• The management reserves the right to revoke the membership of any existing member who did not pay the annual fees for more than 3 years.

• Members becoming 25 years old will be considered as a single membership and would be automatically split from their family’s membership, while we start counting kids from 4 years old.

• In the case of a single membership wishing to transfer to a family membership, fees of transfer will be the difference between the family and single membership initial fees of the current year.

• Anyone travelling outside the country for more than one year has the option of paying only half of the annual fees (freeze the membership). If during this time they would like to use the club for any period of time they have to pay the rest of the fees.

• Children with disabilities are exempted from paying the annual fees once a medical report is submitted

• Upon payment of annual fees, the members will receive the invitation cards. No invitations will be given to those freezing the membership.

• Only the main member – his/her spouse – is entitled to use or buy invitations, to be used for receiving guests.

• Issued IDs are valid for several years. If the card is damaged or lost the member has to pay extra fees for a new card.

• Members can access the club only with the ID card.

• In case of divorce:

a) For married couples, members for more than 2 years: both parties will remain members with one of them taking a new membership number.

b) For married couples, members for less than 2 years: only the main member (husband or wife) will retain the membership.

3. Important Notes

• Please leave money and any valuable belongings in lockers or hand them to the locker attendant for safe keeping.

4. General:
All our members and guests are kindly requested to abide by the following:

• Please maintain the peaceful and respectful atmosphere of the club. Any actions or verbal communication which might hurt or provoke any other members, guests, or employees, should be avoided.

• In case of any damage to facility and premises, the responsible person should replace or pay the value of the damaged item.

1. To ensure all members’ privacy and comfort, kindly note that taking photos is not allowed around the pool area.

2. In respect of our culture, in our lockers, it is compulsory to change behind curtains. In the rest of the facilities, it is not allowed to be bare torso.

3. Children under 8 years should be always accompanied by their parents and be under their control. They should never be left unattended for any reason.

4. Members are neither allowed to play cards for money, nor drink alcoholic beverages in the club.

5. Animals are not allowed on the premises.

6. Members are kindly requested not to bring food from outside the club. However, in special occasions (birthdays, wedding parties) a prior permission can be taken from the management.

7. Radios, sound speakers or TV are not allowed in the club.

8. We request all our members to kindly address through our mobile app to the management any complaints they may have (any mistakes, delays in service, or employees’ misconduct) and not to direct the blame on the employees.

Member’s Signature

__________________

9. Religious apparel is not allowed inside the club.

10. Members and their guests are kindly requested to comply with and respect all the rules and regulations of the club.

6. Disciplinary Measures In case of non-compliance with the above-mentioned regulations the club management has the right to take disciplinary measures depending on the degree of offence. For serious offences the following measures will be taken:

• Warning notice

• Suspension from sports activities

• Denial of access to the club for a period of time determined by the management (maximum 6 months).

• Revoke the club membership.
The club’s supervisors have the right to report any violations of rules or regulations by the members’ children. In case of subjecting others to any injury, or damage to facilities, the club has the right to suspend the person for 15 days in addition to payment for the damage.

Any of the above-mentioned sanctions can be applied if any member committed an action that might affect the reputation of the club or the reputation and dignity of any member/person related to the club.
Any competitive sport activity dispute if not solved within club rules and regulations can be differed to the Center for Sports Arbitration at the Egyptian Olympic Committee.

The disciplinary measures are to be executed only after the club has thoroughly investigated the incidents. In case the management needs time to complete the investigation, the member can be suspended for a maximum of 2 weeks pending the conclusion of the investigation. The club reserves the right to further suspend the member for another 2 weeks if the member does not show up for investigation.

Any decision taken “in absentia” can be contested in writing by the member whereby the club might reconsider the decision.